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Job Title: Account Manager

Department: Contracts

Responsible to: Commercial Director

Main Purpose of Job:
Build & maintain strong customer relationship, ensuring customer satisfaction & driving business growth. Act as main point of contact for customer, addressing their needs & concerns while representing the company’s interests. Identify new business opportunities. We are looking for someone to become a vital part of our team who has got knowledge and experience when dealing with blue chip retails and has some knowledge and understanding of the signage industry.

Responsibilities

· Customer relationship management: Building & maintaining strong, positive relationship.

· Needs & assessment: Understanding the customer’s needs & ensuring we meet those needs.

· Communication: Maintaining clear & consistent communication & first point of contact.

· Customer Service: Providing excellent customer service and addressing client issues effectively.

· Business Development: Identifying and pursuing new business opportunities within existing accounts.

· Reporting: Preparing status reports on accounts and providing feedback to management.

· Project Management: Leading and coordinating project activities related to client accounts.

· Negotiation: Negotiating contracts and terms with clients.

· Collaboration: Working with internal teams to ensure client needs are met.

· Problem Solving: Identifying and resolving client issues in a timely and effective manner

· To deliver an unrivalled service to the customer: Ensure the company remains the preferred supplier.

Reporting requirements

· To ensure the Customer activity log is kept up to date and comprehensive.

· To be fully conversant with all relevant aspects of the customers business and able to report as requested.

· To provide the Commercial Director with regular information updates regarding status of account and its progress within the business.

Key Result Areas

· Ensure Customer invoicing is carried out no later than 4 days after job completion.

· Ensure Coop team’s job files and customer activity logs are updated daily

· Investigate at least 5 underperforming jobs per month and report on reasons.

· Ensure the account is run to budgeted margin or better.

· Visit Customer as required but at least four times a month.

· Look for and implement Margin improvement strategies within the account.

· To work with and manage team of Project Managers and Project Coordinators providing guidance and direction, and particularly promoting and enforcing ERP (M1), Lead & Jobs reporting & accuracy.

· To ensure your Coop Team Searches and related KPIs are reviewed and revised on a daily basis.

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Apply for Account Manager at Omega Signs Ltd